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PCO is dedicated to heroic customer service and complete customer satisfaction. We achieve this objective by
treating our customers as we would have them treat us. We never lose sight of this commitment when faced with
difficult situations and especially in our customer's times of need. We encourage our employees to do “whatever
it takes” to provide the exceptional service our customers deserve.
PCO believes in being socially responsible, especially when in comes to helping those who have difficulty
helping themselves. In particular, we make a special point of supporting disadvantaged children through charitable
donation and personal involvement. PCO also believes in supporting our community. We accomplish this by (1)
creating stable jobs with fair compensation (2) contributing to regional economic development efforts & (3)
through sweat equity delivered by means of community works projects.
PCO understands that its people are its greatest asset and treats them as such. We encourage our employees
to excel by providing them with flexibility to be creative in solving problems and driving improvement. A organized
method for submitting suggestions and complaints is provided so each person has an opportunity to be heard. Our
people are provided with ongoing opportunities for training and are supported in their efforts to develop themselves
professionally. We regularly conduct performance reviews so everyone may be sure where they stand. We believe in
supporting advancement from within and adhere to this value whenever possible. We pride ourselves in nurturing our
people so that in turn our people are capable of nurturing our customers, the community, their family, and themselves.
PCO believes deeply in being honest and showing integrity in all that it does. Our people hold themselves
accountable to this standard and refuse to tolerate anything else. We encourage taking risk and never seek retribution
when an honest mistake is made. We act swiftly, deliberately, & just in all issues regarding this value.
PCO is dedicated to continual improvement. Our company is something special and we do it justice by striving
to make it the best. A particular point is made to reward those employees who provide leadership in our ongoing
pursuit of perfection. We are admired by those who know us so we are conscious about leading by example.
At the end of the day two very important groups of people make PCO what it is. Those groups are our valued
customers and our talented team of employees. PCO does “whatever it takes” to treat these two groups with
respect and gratitude because ultimately it is them who makes the PCO Way reality.
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