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OpenEye Implements An All New FAQ Database For Customer Support
December 10, 2006
Spokane, WA
OpenEye, Inc. announced today the release of a new online FAQ database accessible from the OpenEye Website and, with additional integrator specific content, through the OpenEye Partner Support Website.
“The new FAQ database offers product family and keyword search functionality," said Neal Jasicko, Head of Tech Support, "making it far easier to locate relevant support information for a specific issue. Our tech staff are continually adding new entries based on support incidents and product updates.”
Customers accessing the FAQ database from the OpenEye Website will be able to search and view all open product FAQs about topics such as DVRs, Cameras, Software, and 3rd party product support. For members of the OpenEye Partner Support Site the FAQ Database will also contain technical resource documents and specialty configuration information to assist in the installation and integration of OpenEye’s products.
For more information on OpenEye’s DVR, HVR, and NVR systems or any other OpenEye product please contact your local sales representative or visit www.openeye.net.
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